Omni Secure (“Omni Secure”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Omni Secure collects, uses, stores, protects, and may disclose personal information when you visit our website, contact us, request our services, or otherwise interact with us.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

Depending on how you interact with Omni Secure, we may collect information such as:

* Full name
* Company or organisation name
* Email address
* Telephone or mobile number
* Business address
* Website or domain information
* Information provided through contact forms, enquiries or service requests
* Information required to provide IT, cybersecurity, cloud, hosting or technical support services
* Billing and transaction information where applicable
* Technical information such as IP address, browser type, device information and website usage information
* Any other information you voluntarily provide to us

We aim to collect only information that is reasonably necessary for a specific and legitimate business purpose.

2. How We Use Your Information

We may use personal information to:

* Respond to enquiries and requests
* Provide and manage our services
* Provide IT support and technical assistance
* Manage hosting, domains, cloud and Microsoft 365 services
* Communicate with clients regarding services, invoices, maintenance and support
* Prepare quotations, proposals and agreements
* Process payments and maintain business records
* Improve our website, products and services
* Maintain the security and integrity of our systems
* Prevent fraud, abuse or unauthorised access
* Comply with legal and regulatory obligations
* Send relevant business communications or marketing where permitted by law

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Omni Secure may process personal information where:

* You have provided consent;
* Processing is necessary to perform or enter into a contract with you;
* Processing is required to comply with a legal obligation;
* Processing is necessary to protect a legitimate interest; or
* Processing is otherwise permitted by applicable law.

Where consent is relied upon, you may withdraw your consent subject to applicable legal or contractual limitations.

4. Sharing of Information

Omni Secure does not sell, rent or trade personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business or deliver services to you.

These may include providers of:

* Cloud and hosting infrastructure
* Email and productivity platforms
* Domain and DNS services
* Payment processing
* Cybersecurity and security monitoring
* IT infrastructure and software
* Website and communication services
* Professional, legal, accounting or compliance services

Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate confidentiality and security safeguards.

We may also disclose information where required by law, court order, regulatory authority or other lawful process.

5. International Data Transfers

Some technology and cloud service providers used by Omni Secure may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements, including POPIA.

6. Data Security

Omni Secure takes reasonable technical and organisational measures to protect personal information against:

* Unauthorised access
* Loss or theft
* Unauthorised disclosure
* Alteration
* Destruction
* Accidental or unlawful processing

Our security measures may include access controls, authentication mechanisms, secure configurations, monitoring, backups, encryption where appropriate, and other cybersecurity controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

* Enable essential website functionality
* Improve website performance
* Understand how visitors use our website
* Analyse website traffic
* Improve user experience
* Support marketing and communications where applicable

You may configure your browser to refuse or restrict cookies. Some website functionality may be affected as a result.

8. Information Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

* Provide ongoing services
* Maintain business and financial records
* Resolve disputes
* Enforce agreements
* Meet legal, regulatory and accounting requirements

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymise it.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

* Request access to personal information we hold about you;
* Request correction or updating of inaccurate information;
* Request deletion of information where legally permissible;
* Object to certain forms of processing;
* Withdraw consent where processing is based on consent;
* Request information about how your personal information is being processed; and
* Lodge a complaint regarding the processing of your personal information.

The Information Regulator confirms that data subjects have rights including access, correction and objection to processing under POPIA. (eServices)

10. Direct Marketing

Where we send direct marketing communications, we will do so in accordance with applicable law.

You may request that Omni Secure stop sending you marketing communications. You can do this by contacting us or using the unsubscribe option provided in an applicable communication.

11. Children’s Information

Our services are primarily intended for businesses and organisations. We do not knowingly collect personal information from children without the appropriate consent or other lawful basis required under applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Omni Secure is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

13. Data Breaches

If a security compromise occurs that affects personal information, Omni Secure will take appropriate steps to investigate, contain and remediate the incident and will provide notifications where required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The updated version will be published on our website with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding how your personal information is handled, please contact us.

Omni Secure

Email: info@omnisecure.co.za
Website: www.omnisecure.co.za
South Africa

For privacy-related requests, please include sufficient information for us to identify your request and respond appropriately.

16. Disclaimer

This Privacy Policy is intended to explain Omni Secure’s general privacy and data-processing practices. It should be reviewed and updated as our services, systems, third-party providers and legal obligations evolve.

Last Updated: 10 August 2026